Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

Sparkfly and Salesforce Service Cloud integrate to enable contact center agents the ability to instantly reward customers with win-back offers deposited into their Sparkfly hosted Digital Wallet or delivered via email in real-time to improve customer satisfaction and streamline problem resolution processes.