Unicorn startups have wowed the investment community, but it’s time the real value creators in the market got their due. The goal for companies today needs to be building a real business, not a fantasy one. The focus should not … Read More
Blog Posts
Drive-Thrus: The Fast Lane to QSR Customer Satisfaction
If you said that drive-thrus have come a long way since their debut, you’d be making the biggest understatement since you told your spouse you only wanted one French fry. Today, drive-thrus are more than just a place to grab … Read More
Why QSRs Should be Hungry for Customer Data
The rise of data, big and small, has transformed every moment of our lives for decades. We check Google Maps for the best route, our smart watches for our heart rate and oxygen levels, and online restaurant reviews before booking … Read More
3 Tips for QSR Digital Transformation from Bojangles and Checkers & Rally’s
Digital transformation for QSRs isn’t something that just happens. You must dedicate time, resources, planning, testing, and collaboration to ensure you’re implementing a digital strategy that aligns with your restaurant’s strategic goals, customer preferences, and technology infrastructure. And, choosing the … Read More
Traditional Restaurant Loyalty is Limiting: How Restaurants Make an Impact Through Every Stage of the Customer Lifecycle
Today’s quick services and casual dining patrons have evolved significantly beyond the restaurant punch card. Even with the influx of app-based loyalty programs over the past 10 years, many haven’t kept pace with evolving consumer preferences and tastes. In 2022, … Read More
Restaurant Loyalty Apps: Improve Customer Engagement and Retention
Customers have more options than ever before when they’re deciding on where to get a meal these days. That abundance of decisions means that it’s harder than ever for restaurants to remain top-of-mind when their customers are hungry and making … Read More
How an Integrated Tech Stack Drives Data-Driven Customer Experiences for Retailers
More is not always better, especially when it comes to your tech stack. While new technologies can arm retailers with important insights, having too many tools can be time and resource intensive. And, if systems don’t communicate with each other, … Read More
How Top Brands Execute on a Modernized Customer Experience: 3 Takeaways from NRF
Retailers’ 2023 success comes down to one thing: a modernized customer experience. What that means and how to do that well was all the buzz earlier this month at the National Retail Federation’s (NRF) annual conference. Global leading brands came … Read More
3 Ways Retailers Can Unlock New Levels of Customer Engagement in 2023
The beginning of the year is a time of great momentum and in our evolving industry, you always have to be prepared for what’s coming down the pipeline. We’ve seen a significant shift in retailers using technology to create more … Read More
Don’t Let Inflation Deflate Restaurant Profits – 3 Tips To Build Customer Loyalty
With a volatile stock market, soaring inflation, and a looming recession, consumers are scrutinizing what’s a want versus a need. Unfortunately for the foodservice industry, eating out is one of the first luxuries that price-conscious consumers cross off their lists. … Read More